1. GENERAL PROVISIONS
The scope of the General Terms and Conditions covers all electronic commercial transactions related to the Website, which are established between the Parties specified in this contract. These General Terms and Conditions are effective from the date of publication on the website, the Service Provider reserves the right to amend the General Terms and Conditions, which does not affect services already ordered.
Communication at the email address provided during the service order is considered written communication. The parties can only agree on any deviation from the General Terms and Conditions in writing, with acceptance by both parties.
If you have any questions about the operation of the Website, the ordering process or our services, please contact us through our contact details!
1.1. Interpretative provisions
User: The person visiting the website who uses the services available on the website.
Buyer: The natural and legal person, organization without legal personality, who purchases or uses products and services available on the Website.
Passenger: The Customer or a person designated by him, who uses the service provided by the Service Provider.
Consumer: A natural person acting for purposes outside of his independent occupation and economic activity;
Enterprise: A person acting in the scope of his profession, independent occupation or business activity.
Service provider: A legal entity providing electronic commercial services that operates the Website.
Absentee contract: A consumer contract that is concluded without the simultaneous physical presence of the parties within the framework of a distance selling system organized for the provision of the service or service in accordance with the contract, in such a way that, in order to conclude the contract, the contracting parties use a device that enables communication between absent parties only.
Company providing transfer services: The Service Provider or the subcontractor used by it.
General Terms and Conditions: 45/2014 on the detailed rules of contracts between the consumer and the company are considered general contractual conditions. (II. 26.) Contract in accordance with the provisions of the Government Decree.
1.2. Service company data and contact details
Name of the Service Provider: Repülőtéri Transzfer Kft.
Headquarters: 4025 Debrecen, Miklós u. 14.
E-mail address: info@civistranszfer.hu
Tax number: 25126462-2-09, EU tax number: HU25126462
Company registration number: Cg. 09-09-026694
Bank account number: OTP BANK11738015-20007384 - IBAN: HU2911738015-20007384-00000000
Eligible for representation: Executive Csabáné Kerecseny
Name of registering authority: Company Court of Debrecen City Court
Number and name of activity registered with the notary: 4932 Passenger transport by taxi
Language of the contract: Hungarian
Customer service availability
Phone number: 06-20-5-666-555, E-mail: info@civistranszfer.hu Postal address: 4025 Debrecen, Miklós u. 14. - On working days: from Monday to Friday: between 9.00 and 19.00
Storage service provider: Rónai Tamásné E.V., Headquarters: 4029 Debrecen, Eötvös u. 24.., e-mail: info@naro.hu
2. PROCESS OF BOOKING, CREATION OF CONTRACT
2.1. The service is ordered by filling out the electronic form created for this purpose. In order to choose the right service, detailed information is available on the site, please read it carefully so that you can order the service you need. If applicable, ask our staff for help. To make a reservation, please enter the details of the passengers as well as the information required for invoicing.
2.2. The order is considered a contract made online, electronically, but not in writing, and is governed by Hungarian law. The contract is not filed electronically, cannot be retrieved later, and does not refer to a code of conduct.
2.3. After entering the passenger's data on the reservation interface, please select the departure and/or arrival area, which can be used to determine the passenger's location. You must enter the details of the trip, in particular: time, place, type of transfer, type of service, flight number, billing information.
2.4. After defining the service, you can select the "Payment method".
You can choose from the following payment methods: Bank transfer, bank card payment and cash payment.
2.5. During the order process, the Buyer has the opportunity to modify the entered data before finalizing the order.
2.6. After checking the data, the purchase can be finalized with the 'Send order' button.
2.7. Before placing the order, the Buyer must accept the General Terms and Conditions and the Data Management Information.
2.8. By pressing the "Order" button at the end of the ordering process, the Customer acknowledges that he is making a binding offer to use the services, which entails a payment obligation.
2.9. An order placed on the Website is considered a legal declaration made in the form of a reference to it. The contract is established with the confirmation of the order by the Service Provider.
2.10. During the purchase on the Website, the Customer accepts the provisions of these Terms and Conditions and the Data Protection Information. Express consent is made using the appropriate checkbox. We draw the attention of the Buyers that if they do not provide the necessary data, they will not be able to use our services.
2.11. The provision of data required for the use of the Website and the service provided by the Website is voluntary, the Service Provider may use the data only to the extent necessary for the provision of the service, as specified in the Data Management Information (link).
2.12. After receipt, the Service Provider will confirm the order by e-mail within 8 hours during customer service hours, and if necessary, initiate a consultation by phone. If you notice any errors regarding your order in the confirmation email or during the order, please let us know at info@civistranszfer.hu so that we can correct the error as soon as possible. Please enter your e-mail address carefully, because in the case of an incorrectly entered e-mail address or a full mailbox, we cannot send you an order confirmation by e-mail!
2.13. We will send you an SMS or, upon request, an E-MAIL about the exact time of departure between 18:00 and 19:00 the day before the trip. If the Buyer does not receive a confirmation of the exact departure time by SMS or e-mail by 19:00 the day before the trip, please call the following telephone number for consultation: +36 (20) 5666-555. If the passenger cannot be reached at the given phone number, the passenger is responsible for any inconvenience caused by any changes.
2.14. If the electronic confirmation of the purchase is not received by the Buyer within the expected time frame, depending on the nature of the service, but no later than 48 hours after the Buyer's order has been sent, the Buyer is released from the binding offer and contractual obligation.
2.15. The order can be placed by an adult over the age of 18. The Buyer is responsible for the accuracy of the data provided during the order. The Service Provider is not responsible for the consequences or damages resulting from the incomplete or incorrect provision of data.
3. PRICES
3.1. The prices indicated on the website are in HUF, in all cases the gross prices plus 27% VAT include the general sales tax specified in the laws in force at the time of purchase.
3.2. If, despite all the care of the Service Provider, an incorrect price is displayed on the Website, especially with regard to the obviously incorrect, e.g. for a price of HUF "0" or HUF "1" that is significantly different from the well-known or estimated price of the service, possibly due to an administrative or system error, then the Service Provider is not obliged to provide the service at the wrong price, but can offer the option of purchasing at the correct price, knowing which the Buyer can confirm the order or cancel the purchase. An order initiated at an incorrect price and its confirmation does not create a valid contract and is considered null and void.
3.3. The prices given in the current price list are for departures from the specified cities and do not include the discounts given in certain cases, which you can find out about in the "Discounts" menu available on our website.
3.4. The prices are valid for the territory of Hajdú-Bihar County. In case of departure from a settlement located in other counties, please contact us in advance in order to negotiate the prices in advance.
3.5. A receipt will be issued for the service, please indicate your need for an invoice in time.
4. CANCELLATION AND MODIFICATION OF ORDER
41. Due to the nature of the service, we can fulfill the order within 3 days before the start of the trip only if there are free seats. IF YOU ORDER WITHIN 3 DAYS, please call our customer service!
4.2. The passenger must wait for the car ready to depart at the confirmed time. The driver must wait a maximum of 10 minutes, if he cannot contact the passenger even after 10 minutes, he must leave without him, so the passenger is responsible for damages caused by the passenger's delay.
4.3. If the time of return differs from the pre-arranged time, the passenger must immediately notify the service provider of the changed time. The service provider is not responsible for damages caused in connection with the failure to notify.
4.4. Extra package quantity 1 pc. 29 kg. + 1 pc. over on-board luggage, and a special charge for the transport of strollers, skis, wheelchairs, and small pets HUF 5,000/piece. pets can only be transported under 10 kg in their own kennel. Extra package quantities must be agreed with the service provider during the order.
4.5. The Service Provider may reject the order or unilaterally modify it if
- if the passenger poses a threat to personal and property safety (e.g. visibly drunk, aggressive, seriously injured, infectious patient)
- the size and number of packages to be delivered exceeds the capacity of the vehicle's cargo space, about which you were not informed in advance.
4.6. Cancellation
4.6.1. The Service Provider may terminate the contract 36 hours before the start of the journey, the Customer may change the order 3 days before the start of the journey (in particular: number of passengers, departure and arrival address). 472/2017. (XII. 28.) According to government decree, the contract for travel services can be terminated by the Buyer at any time.
4.6.2. In the event of cancellation, the Service Provider imposes a penalty of 100% of the service fee if the cancellation is made within 3 days before departure (the day of departure is not included in the calculation).
In case of a change within 3 days, a change fee will be charged, the fee of which depends on the number of passengers, but the minimum fee is HUF 5,000. Changes within 24 hours are only possible if there are free seats, after consultation by telephone.
4.6.3. The deadline for payment of compensation is the day of termination of the contract.
4.6.4. The Service Provider shall pay the value of the service reduced by compensation immediately, but no later than 14 days after the termination of the contract, primarily by transfer to the Customer's bank account.
5. PAYMENT TERMS
5.1. The final amount to be paid on the Website when finalizing the order includes all costs. The customer can pay the purchase price of the ordered service and any additional costs (which are indicated at the time of ordering) by advance bank transfer or cash payment at the time of travel. In case of individual requests, please contact our customer service!
5.2. On-site payment before the start of the trip: The service fee must be reimbursed before the start of the trip. If the fee for the service is not settled before departure, the Service Provider may unilaterally suspend the service. In addition to all this, the Customer acknowledges that in the case of a round-trip order, the participation fee must also be paid before the start of the trip.
5.3. In case of bank transfer: We ask that you pay the value of the order within 2 days. In the message column, please enter the unique identification number of the order, which will be sent by e-mail upon confirmation of the purchase.
5.4. Payment by bank card: Payment by bank card allows the Customer to shop comfortably and safely in our store. After ordering the selected goods, you will be directed to the Bank's payment page, where you can pay with your bank card via the most secure, encrypted transaction currently available. If the Customer chooses the bank card payment method, he will be redirected to the bank's payment page.
After a successful bank transaction, the system redirects the customer back to the Website, where he receives a notification about the success of the transaction. If you would like to find out more about the result of the purchase transaction, please contact your account manager bank.
6. SERVICE RELATED INFORMATION
6.1. When leaving for the airport, we transport passengers according to the check-in time, but at this time max. 60 minute shifts are possible.
6.2. Upon arrival, there may be a maximum 90-minute wait at the airport for passengers arriving by successive flights. After 90 minutes, the late arriving passenger will be notified by phone or SMS about the departure time of our next car. The wait in this case can be several hours for the late arriving passenger! Due to current regular flight delays, passengers arriving after 10 p.m. may have to wait more than 90 minutes.
6.3. Due to safety regulations, the driver cannot leave the vehicle, so receiving passengers in the terminal is only possible upon express written request and consultation, depending on the circumstances (e.g. expected number of passengers). Passengers are welcomed in the airport parking lot or in the area reserved for this purpose on the arrival side of the terminal.
6.4. The journey time is on average 2.5-3 hours between Debrecen - Budapest, Miskolc - Budapest, and Nyíregyháza - Budapest, so we adjust the departure time accordingly. In the case of other settlements, the travel time will be agreed with the passengers.
7. LIABILITY
7.1. The Service Provider or the intermediary is not liable for damages resulting from the failure of the service in the event that an event outside its scope of operation, which is not foreseeable and beyond the control of the parties - force majeure - occurs. (For example: a change in the arrival/departure time of the air flight, or roads that become impassable due to snow, events, delegations, road closures due to accidents.) We do not assume responsibility for delays that occur as a result of events beyond our control, however, the Service Provider will do everything possible to prevent such events. to avoid delays.
7.2. During the service, the service provider assumes responsibility for damages in accordance with the relevant legal regulations for damages arising from a demonstrable error by the company providing the passenger transport.
7.3. During the trip, the passenger or the Buyer is jointly and severally liable to the injured party for damage caused to a third party or to the vehicle by the passenger's behavior.
7.4. On our flights, the passenger undertakes to take part in the trip only if his state of health allows it, or if he does not suffer from an illness that, in view of the trip, poses a greater than usual risk for him or his fellow passengers. The passenger participates in the trip at his own risk.
7.5. If the pickup fails due to the passenger's fault after the reservation has been confirmed, in this case we will charge a departure fee of HUF 5,000.
7.6. The Service Provider is not responsible for any problem that can be traced back to data entered incorrectly or inaccurately by the Customer. The Service Provider is not responsible for any resulting damages. If the Customer registers or purchases on the Website in another name, using other personal data, without his knowledge, the Service Provider excludes its responsibility, the contract is considered null and void.
7.7. If the customer orders the service for several or other persons, by ordering the reservation, he/she declares that this person(s) has authorized him/her to order the service on their behalf and on their behalf, informs them of the travel conditions, and fully covers all costs incurred with the service in connection with the order. is valid, undertakes to compensate all damages arising in connection with the behavior of these persons.
8. CONSUMER RIGHTS, WARRANTY RULES
8.1. Right of withdrawal
8.1.1. Directive 2011/83/EU of the European Parliament and the Council, as well as Regulation 45/2014 on the detailed rules of contracts between consumers and businesses. (II.26.) Pursuant to the regulations of the Government Decree, the Buyer who is considered a consumer may withdraw from the contract without giving any reason within 14 days from the date of receipt of the product and the conclusion of the contract for the use of the service. In the absence of adequate information, the 14-day withdrawal period will be extended by twelve months.
8.1.2. The right of withdrawal means that, in the case of ordering on the Website, the Buyer has the right to withdraw from the contract unilaterally, without reason, and can request a refund of his costs.
8.1.3. 45/2014 on the detailed rules of contracts between the consumer and the business. (II.26.) Pursuant to the government decree, the consumer is not entitled to the right of withdrawal for online contracts for the use of passenger transport services, if the parties have agreed on a predetermined date or deadline for performance.
8.1.4. The consumer can also contact the Service Provider with other complaints at the contact information provided in these Regulations.
8.2. Defective performance
8.2.1. The Service Provider is obliged to perform the service in accordance with the contract.
8.2.2. If the Service Provider, due to his own fault or through no fault of his own, is late with the completion of either the service as a whole or a part of the trip (e.g. he does not appear at the pre-arranged time, he is not available, the trip cannot be started due to his fault) or fails, he is responsible. At the same time, he is not responsible if the damage or faulty performance cannot be traced back to the behavior of either him or the contributor he commissioned.
9. ENFORCEMENT OF RIGHTS
9.1. Complaint handling
9.1.1. The goal of the website is to fulfill all orders in good quality and to the complete satisfaction of the Customer. If the Buyer, as a consumer, has any complaints about the contract or its performance, he can report his complaint to the contact details of our customer service. The Service Provider tries to settle disputes that arise amicably.
9.1.2. The Service Provider examines the verbal complaint (indicated over the phone) immediately and remedies it as necessary. If the Customer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the Service Provider will immediately record the complaint and its position regarding it, and send a copy of it to the Customer, at the latest at the same time as its substantive response.
9.1.3. In the event of a written complaint, the Service Provider must respond in writing and take measures to communicate it within 30 days of its receipt at the latest. If the complaint is rejected, the Service Provider informs the consumer about which authority or conciliation body he can turn to, indicating the contact details. At the same time, the Service Provider informs the consumer whether he has made a general declaration of submission regarding the decision of the conciliation board. Our customer service strives to respond in writing to complaints received by email within 2 days. Our goal is to find a solution to every complaint that satisfies our customers.
9.1.4. The Contracting Parties shall primarily attempt to settle their disputes arising from this contract by peaceful means, by agreement. If the complaint is rejected, the Buyer, as a consumer, can initiate the procedure of an official or conciliation body with his complaint.
The minutes of the complaint, in the case of a written complaint, the reported complaint and a copy of the response will be kept by the Service Provider for 5 years.
9.1.5. The Buyer's other options for legal enforcement are: filing a complaint with the Consumer Protection Authority responsible for their place of residence, initiating the procedure of a conciliation body, turning to an online dispute resolution platform or initiating court proceedings.
9.2. Consumer protection Authority
The Buyer has the right to file a complaint with the competent consumer protection authority according to his place of residence. (competent district office according to your place of residence). The district office responsible for the Consumer's place of residence can be found on the website http://jarasinfo.gov.hu/jarasok-lista.
9.3. Conciliation board
9.3.1. In the event of a complaint, the consumer can turn to the conciliation board operating alongside the chambers of commerce and industry, where it is possible to settle consumer disputes outside of court proceedings, primarily through an online hearing. The conciliation board strives to reach an agreement between the parties in order to resolve the consumer dispute, and in case of failure, it makes a decision on the matter in order to ensure the fast, efficient and cost-saving enforcement of consumer rights. The Service Provider is obliged to cooperate in the conciliation board procedure with the Fgytv. Section 29. based on the provision of (11).
9.3.2. The contact details of the conciliation bodies can be found on the website www.bekeltetes.hu, where you can read more information about the procedure of the conciliation bodies.
9.3.3. Contact information of the Conciliation Board responsible for the location of the Service Provider:
Hajdú-Bihar County Conciliation Board, 4025 Debrecen, Vörösmarty u. 13-15. Phone: 52-500-710, 52-500-745 - bekelteto@hbkik.hu
9.3.4. The conciliation bodies can make a binding decision if the consumer request is well-founded and the claim to be asserted does not exceed HUF 200,000.
9.4. EU online dispute resolution platform (ODR)
9.4.1. The European Commission created the online dispute resolution platform based on Regulation 524/2013/EU on the online resolution of consumer legal disputes and amending Regulation 2006/2004/EC and Directive 2009/22/EC (Consumer Online Dispute Resolution Directive). The purpose of the plattform is to resolve disputes between consumers and traders independently, impartially, quickly and effectively outside of court proceedings online.
9.4.2. The online dispute resolution platform is available free of charge at https://ec.europa.eu/odr in all official languages of the Union, including Hungarian. The consumer can submit his complaint electronically after registering on the platform.
9.5. Going to court
It is possible to enforce your claim arising from a consumer dispute before the court in a civil procedure. You can find more information on the possibilities of judicial enforcement on the website www.birosagok.hu.
10. COPYRIGHTS
The Service Provider reserves the right to distribute the website, its content, and the website. The use, electronic storage, processing and sale of the contents appearing on the Website or any part thereof is prohibited without the written consent of the Service Provider.
11. MISCELLANEOUS PROVISIONS
11.1. The Service Provider is entitled to use a contributor to fulfill its obligations. The contributor is fully responsible for his behavior, as if he had committed it himself.
11.2. The Website Service Provider reserves the right to change the provisions of these GTC, terms of service, purchase prices, etc. to change it. The changes are effective from the date of publication on the Website. The terms and conditions in effect at the time of the order apply to the contract. The changes do not affect existing contracts (confirmed orders).
11.3. The General Terms and Conditions are effective from the date of publication on the website and will remain in effect until revoked. If any part of these GTC becomes invalid, it does not affect the validity, legality and enforceability of the remaining parts.